Shipping & Returns Policy

All VBelt Global Supply, LLC products are guaranteed against manufacturing defects at the time of shipment. Claims must be reported within 14 days of receipt to VBelt Global Supply, LLC in writing, and specifying type of product defect and date of purchase. Any products found to be defective by an authorized representative of VBelt Global Supply, LLC are limited to replacement of product or refund of the original purchase price. VBelt Global Supply, LLC cannot be responsible for consequential damages and labor charges. The warranty does not cover deterioration due to normal wear, defects, and damage due to alterations, negligence, and use beyond safe operating limits. VBelt Global Supply, LLC’s total liability shall not exceed the original purchase price of the product. Product Return Products must be returned within 30 days and must be inspected & approved for resale in order to be approved for credit. All returned merchandise must have prior authorization and is subjected to a 15%, 30%, or tiered restocking fee (depending on the product line). Any merchandise returned without prior authorization and/or returned after 30 days shall be refused. All returns are subject to the discretion of the management team for VBelt Global Supply, LLC.

Timing belts are subject to a 30% restocking fee for all quantities under 100 pieces purchased and must have prior authorization. For all order quantities over 100 pieces, a 5% restocking fee shall be applied for every 50 items. This shall be added to the original 30% restocking fee. (Example: 200 items being returned = 40% restocking fee). All returned merchandise without prior authorization and/or returned after 30 days shall be refused. Custom-cut timing belts are non-refundable and cannot be returned for credit. Any FREE or discounted shipping charges shall also be reimbursed back to VBelt Global Supply, LLC.

These belts are subject to a 15% restocking fee and must have prior authorization. All returned merchandise without prior authorization and/or returned after 30 days shall be refused. For all order quantities over 100 pieces, a 5% restocking fee shall be applied for every 50 items. This shall be added to the original 15% restocking fee. (Example: 200 items being returned = 25% restocking fee). Any FREE or discounted shipping charges shall also be reimbursed back to VBelt Global Supply, LLC.

These products are are subject to a 30% stocking fee and must have prior authorization. All returned merchandise without prior authorization and/or returned after 30 days shall be refused. For all order quantities over 100 pieces a 5% restocking fee shall be applied for every 50 items. This shall be added to the original 30% restocking fee. (Example: 200 items being returned = 40% restocking fee). All returned merchandise without prior authorization and/or returned after 30 days shall be refused. Any FREE or discounted shipping charges shall also be reimbursed back to VBelt Global Supply, LLC. Other than warranty products, the customer will be responsible for inbound and outbound freight. Outbound freight charges will be deducted from any credits given on orders that received free outbound shipping on complete returns and/or partial returns whose total drops below $199.00.

Once an order is processed, the order can not be changed, added to, or canceled.

Orders over $199.00, shipped within the Continental United States qualify for free standard ground shipping. Orders exceeding $199.00 shipped within the Continental United States, including any metal products, and/or requiring Expedited shipping, do not qualify for free freight. Freight charges will be FOB shipping points and will be prepaid and added to the invoice. In scenarios where the shipping warehouse does not offer a preferred shipping method, an alternative method shall be selected to expedite the order as efficiently as possible. This is subject to the warehouse's discretion.

Please note that UPS deliveries do not include Saturday or Sunday unless specified in the shipping method.

The customer is responsible for all duties, taxes, and brokerage fees.

V-Belt orders placed before 12 PM CST, M-F on VBeltSupply.com or by phone are normally shipped within 24 Hrs. All expedited (faster than ground shipping) orders must be placed by 12 PM CST, M-F.

Gates has implemented a 24-48 hour lead time on any order that is shipping out of a Gates warehouse. This is out of our control and is affecting every company that orders directly from Gates. Please be aware of the lead time and plan accordingly. Due to these vendor requirements, please allow 3 to 5 days for fulfillment and shipping on all Gates belts orders. A minimum order amount of $300 is required.